1.1. These General Terms and Conditions ("GTC") govern, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code, as amended (the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with the conclusion and performance of a service agreement (the "Agreement") between LUXURY ESTHETIC CLINIC s.r.o., ID No.: 23524863, VAT ID No.: CZ23524863, with its registered office at Revoluční 1082/8, Nové Město, 110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 428647 (the "Provider"), operating an aesthetic clinic at Pernerova 136/45, Karlín, 186 00 Prague 8 (the "Clinic"), and a client (see Article 2.3 of the GTC) who orders Services from the Provider via the website www.luxuryesthetic.cz, by phone, or in person (the "Client").

1.2. These GTC form an integral part of the Agreement concluded between the Provider and the Client. The contractual relationship is governed by the legal order of the Czech Republic and these GTC in full, unless the contracting parties agree otherwise in writing; in such a case, the diverging arrangements contained in the Agreement take precedence over the wording of these GTC.

1.3. If the Client is a consumer within the meaning of Section 419 of the Civil Code, the legal relationship between the Client and the Provider shall be governed by these GTC, the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended (the "Consumer Protection Act"), unless mandatory legal regulations stipulate otherwise.

1.4. By concluding the Agreement, the Client confirms that they have read, understood, and agree to these GTC.

1.5. Depending on the nature of the ordered Service, the contractual relationship between the Provider and the Client is governed by the following legal regimes:

1.5.1. Health Care Agreement: In the case of Services that require specific professional medical competence and represent an intervention into the physical integrity of the Treated Person below the stratum corneum of the skin, especially if it is an injection, pharmacological, biological, or energy intervention affecting tissues or physiological processes (typically the application of botulinum toxin, injectable fillers, mesotherapy, high-power laser treatments, infusion therapy), the contractual relationship is qualified as a health care agreement under Section 2636 et seq. of the Civil Code, in accordance with Act No. 372/2011 Coll., on Health Services and Conditions of Their Provision, as amended (the "Health Services Act"). The Treated Person acts as a patient within this relationship, and the Services are provided exclusively by professionally qualified medical staff of the Provider in accordance with the rules of science and recognized medical practices (lege artis).

1.5.2. Service Agreement: In the case of Services that do not have the nature of health care, do not require a medical indication, and do not represent an intervention below the stratum corneum of the skin (especially surface cosmetic treatments and surface instrumental body care), the contractual relationship is governed by the general provisions of the Civil Code on the service agreement, or an innominate contract, under the Provider's trade license regime.
The Provider declares that, in relation to the Services under Article 1.5.1 of these GTC, they hold an authorization to provide health services (independent specialized medical practice) in the field of dermatovenerology (outpatient care), issued by the Prague City Hall under Ref. No. S-MHMP 571171/2026.

2.1. "Reservation System" means a third-party online booking system (Altegio) through which Services can be reserved.

2.2. "Intervention" or "Procedure" means an individual Service provided by the Provider as part of the Clinic's operations.

2.3. "Client" means a person who concludes the Agreement with the Provider. The Client can be both a consumer and an entrepreneur; if the Client's ID number (IČO) is provided during reservation or registration, it is presumed that the Client is acting within their business activity. The Client does not have to be the same as the Treated Person.

2.4. "Treated Person" means the natural person on whom the Intervention is actually performed. If the Client is an entrepreneur ordering a Service for a third party, the Treated Person is this third party, distinct from the Client. The provisions of these GTC relating to health condition, fitness for the Intervention, and Informed Consent (Article 6) always apply to the Treated Person.

2.5. "Price" means the remuneration for providing the Service according to the Provider's current price list.

2.6. "Services" mean, in particular, consultations, botulinum toxin application, mesotherapy, laser hair removal, microneedling, instrumental cosmetology, filler application, and infusion therapy, as well as other similar procedures that the Provider includes in their offer, provided by the Provider to the Client on the basis of the Agreement.

2.7. "Informed Consent" means the written consent of the Treated Person to the Intervention, containing information about its nature, risks, contraindications, and possible alternatives; for Services under Article 1.5.1 of these GTC, this is consent under Section 34 of the Health Services Act.

2.8. "Contractual Penalty" (also "cancellation fee") means a contractual penalty under Section 2048 et seq. of the Civil Code, which the Client is obliged to pay to the Provider for breaching the obligation to cancel a reserved appointment within the agreed period according to Article 5.1, or for failing to show up for the Service.

2.9. "Reservation Fee" means a deposit towards the Price according to Article 4.3 of these GTC, by the payment of which the Provider is entitled to condition the binding reservation of an appointment for selected Services.

2.10. "Documentation" means photographic or visual documentation of the Treated Person's condition taken by the Provider in connection with the provision of the Service.

2.11. "GDPR" means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

2.12. "Goods" means supplementary goods (cosmetics and home care products) offered by the Provider according to Article 9 of these GTC.

2.13. "Documentation System" or "HealthPro" means the outpatient information system HealthPro operated by MSC Advisors s.r.o., ID No.: 036 23 700, with its registered office at Kounická 1385/60, Strašnice, 100 00 Prague 10, in which the Provider keeps electronic medical records, health questionnaires, Informed Consents, Documentation, and other records of provided Services. The operator of the Documentation System is a processor of the Provider concerning the personal data of Treated Persons according to Article 28 of the GDPR.

3.1. The Client may order a Service (a) via the Reservation System available on the Provider's website, (b) via email, or (c) in person at the Clinic's reception.

3.2. If the Client uses the Reservation System for booking, the reservation process itself (registration, data processing in the system) is also governed by the terms and conditions and privacy policy of this system's operator; this does not affect the Provider's responsibility for the proper provision of the Service under these GTC.

3.3. The Agreement is concluded at the moment the reservation is confirmed by the Provider (automatic confirmation by the Reservation System, SMS, email, or verbally at the reception).

3.4. The Provider is entitled to condition the provision of selected Services (especially the application of botulinum toxin, fillers, and mesotherapy) on a prior personal consultation, the completion of a health questionnaire, and the signing of Informed Consent under Article 6 of these GTC.

4.1. The Prices of Services are listed in the Provider's current price list published on the website and at the Clinic's premises, including VAT. A list of prices for Services under Article 1.5.1 of these GTC is placed at the Clinic's premises so as to be accessible to Treated Persons (Section 45 (2) (b) of the Health Services Act).

4.2. The Price is payable when the Service is provided, unless agreed otherwise.

4.3. The Provider is entitled, for selected Services (especially time-, material-, or personnel-intensive procedures), to condition the binding reservation of an appointment on the payment of a Reservation Fee up to 50% of the Price of the ordered Service. The Reservation Fee has the nature of a deposit towards the Price; the reason for requesting it is the allocation of the time capacity of the respective specialist, securing equipment, and individual preparation of materials for a specific Intervention. In case of proper utilization of the Service, the Reservation Fee will be fully credited against the total Price of the Service. In case of cancellation or rescheduling of the reservation, the Reservation Fee will be settled according to Article 5 of these GTC. If the Client fails to pay the Reservation Fee within the stipulated period, the reservation is cancelled; in such a case, the Provider has no right to a Contractual Penalty.

4.4. Payment can be made in cash, by credit card, or by bank transfer to the Provider's account No. [Raiffeisen Bank: 4037067004/5500].

4.5. In the case of the sale of Goods (cosmetics and supplementary products), the purchase price is payable upon receipt of the Goods, unless agreed otherwise.

4.6. "Gift Vouchers": The Provider issues gift vouchers with a nominal value or for a specific type of Service. A gift voucher is valid for the period marked on it, up to a maximum of 6 months from the date of purchase, unless the Provider states otherwise in writing; before the expiry of the validity period, the Client may ask the Provider for an extension for serious reasons. After the expiration of the validity period without utilization, the voucher is forfeited; its value cannot be paid in cash nor exchanged for other goods or services. By applying the voucher to reserve a specific Service appointment, the voucher is considered drawn in the regime of a Reservation Fee; provisions of Article 5 of these GTC fully apply to such reserved appointments.

5.1. The Client is entitled to unilaterally cancel a reserved appointment at any time before the start of the Service, via the Reservation System, by phone, or in person. Given that the Provider blocks the capacity of the treating personnel and equipment and prepares material for the agreed appointment, the Client undertakes to cancel the reserved appointment no later than 48 hours before its start. If the Client breaches this obligation (by late cancellation of the reserved appointment or failure to show up for the Service), they are obliged to pay the Provider a Contractual Penalty under Section 2048 et seq. of the Civil Code under the following conditions:

5.1.1. cancellation more than 48 hours before the agreed appointment – without the obligation to pay a Contractual Penalty; any paid Reservation Fee will be fully refunded to the Client or transferred to a newly agreed appointment;

5.1.2. cancellation between 24 and 48 hours before the agreed appointment – a Contractual Penalty amounting to 50% of the Price of the ordered Service; the Provider is entitled to offset the paid Reservation Fee against the payment of this Contractual Penalty;

5.1.3. cancellation less than 24 hours before the agreed appointment, or if the Client or Treated Person fails to show up for the Service without prior timely apology ("no-show") – a Contractual Penalty amounting to 100% of the Price of the ordered Service; the Provider is entitled to offset the paid Reservation Fee against the payment of this Contractual Penalty. If a Reservation Fee was not required, the Contractual Penalty is payable based on an invoice issued by the Provider with a 10-day maturity.

5.2. The Contractual Penalty shall not be charged if the Client or Treated Person could not attend due to objective, sudden, and unforeseeable health reasons, which the Client proves by a medical certificate no later than 3 working days from the missed appointment, nor if they could not attend due to circumstances excluding liability under Article 13 of these GTC. Payment of the Contractual Penalty does not affect the court's right to reduce a disproportionately high contractual penalty under Section 2051 of the Civil Code.

5.3. Exclusions from the consumer's right to withdraw from a distance contract:

5.3.1. In accordance with Section 1840 (b) of the Civil Code, the provisions on contracts concluded by distance means and off-premises shall not apply to Services provided under the health care agreement regime under Article 1.5.1 of these GTC, and thus the Client does not have the right to withdraw from the contract within a 14-day period under Section 1829 of the Civil Code in relation to these Services. The reservation of such Services is binding from the moment of its confirmation by the Provider and is governed exclusively by the Contractual Penalty under Article 5.1 of these GTC.

5.3.2. For Services under Article 1.5.2 of these GTC ordered by distance means or outside the Provider's business premises, the Client - consumer has the right to withdraw from the Agreement without stating a reason within 14 days of its conclusion according to Section 1829 of the Civil Code. This right expires according to Section 1837 (a) of the Civil Code if the Client - consumer was instructed by the Provider prior to concluding the Agreement that in such a case they lose the right of withdrawal, explicitly requested the provision of the Service within this period before the expiration of the 14-day period, and the Service was fully provided with this consent. If the Service was provided only partially with the Client's consent, the Client is obliged to pay a proportionate part of the Price for the performance already provided according to Section 1834 of the Civil Code.

5.4. The Provider is entitled to cancel or reschedule the agreed appointment for serious operational, health, or technical reasons (e.g., illness of the treating specialist, equipment failure). In such a case, they will immediately offer the Client an alternative appointment, and if no agreement is reached, they will refund the Client the paid Reservation Fee, or other paid deposit, in full within 14 days. This does not affect the Client's right to compensation for actual damage that they provably incurred in causal connection with the cancellation of the appointment by the Provider.

6.1. Before the start of the Service, the Client (or the Treated Person, if distinct from the Client) is obliged to truthfully and fully inform the Provider about their health condition, medications used, allergies, past illnesses, pregnancy or breastfeeding, and other facts that may affect the safety and effectiveness of the Service.

6.2. If the Client is an entrepreneur who orders a Service for a Treated Person distinct from the Client, all obligations and conditions under this article (especially providing truthful information about the health condition, completing a health questionnaire, and signing the Informed Consent) always apply to the Treated Person, and not to the Client. The assessment of health fitness for the Intervention is always carried out by the Provider in relation to the specific Treated Person, immediately before the Intervention, regardless of who ordered and paid for the Service.

6.3. For selected Services (especially botulinum toxin application, fillers, mesotherapy, laser hair removal, and instrumental cosmetology), the Treated Person is obliged to fill out a health questionnaire and sign an Informed Consent before the start of the Intervention. The Treated Person is entitled not to provide Informed Consent or to withdraw it at any time before the Intervention is performed; in such a case, the Provider will not perform the Intervention.

6.4. The Provider is entitled to refuse to accept the Treated Person into care, not to perform the Intervention, or to terminate care already started (withdraw from the Agreement with immediate effect), especially if:

6.4.1. the performance of the Intervention is prevented by a health contraindication on the part of the Treated Person, or if performing the Intervention could endanger their health or life;

6.4.2. the Treated Person fails to provide truthful and complete information about their health condition, medications used, allergies, or past illnesses, refuses to fill out a health questionnaire, or fails to provide Informed Consent;

6.4.3. the Treated Person intentionally and systematically violates the proposed individual treatment plan or the instructions of the Provider's personnel regarding preparation before the Intervention or subsequent home care, although they agreed to the provision of the Service;

6.4.4. the Treated Person behaves towards the Clinic's personnel in a rude, aggressive, vulgar, or insulting manner, seriously restricts the rights of other clients, or fails to follow the Clinic's internal rules and operating rules, provided such behavior is not caused by their health condition;

6.4.5. the Treated Person stops providing the cooperation necessary for the further provision of the Service, unless this lack of cooperation is caused by their health condition;

6.4.6. a professional employee of the Provider evaluates that performing the Intervention could endanger the health of the Treated Person for a reason other than that stated in Article 6.4.1.

6.5. If care is refused or terminated for reasons stated in Articles 6.4.3 to 6.4.5 of these GTC, it is deemed that the appointment was frustrated due to reasons on the part of the Client, and the Provider is entitled to a Contractual Penalty under Article 5.1 of these GTC. The Provider is not entitled to a Contractual Penalty if the reason for refusing or terminating care is a health contraindication under Article

6.4.1 of these GTC, a professional evaluation under Article 6.4.6 of these GTC, or the fact that the Treated Person did not provide or withdrew the Informed Consent. If the Treated Person provided false or incomplete information about their health condition (Article 6.4.2 of these GTC), the right to a Contractual Penalty is not affected.

6.6. Interventions whose performance is subject to special legal regulations governing the provision of health services are performed by the Provider exclusively through professionally qualified persons in accordance with these regulations.

6.7. The Treated Person acknowledges that the result of an aesthetic Intervention is individual and depends on several factors (health condition, age, skin type, compliance with recommended home care). Therefore, the Provider does not guarantee the achievement of a specific subjectively expected aesthetic or visual result, but undertakes to perform the Service with professional care and in accordance with recognized professional procedures. Subjective dissatisfaction with the visual effect of the Intervention, if performed lege artis, does not constitute a defect in the provided Service and does not establish rights under Article 8 of these GTC; this does not affect the Provider's responsibility to ensure that the Service corresponds to what was explicitly agreed upon.

6.8. If the Client orders a Service for a Treated Person distinct from the Client, it is considered a contract in favor of a third party under Section 1767 of the Civil Code. In such a case, the Treated Person is entitled to demand proper provision of the Service directly from the Provider and exercise rights from defective performance under Article 8 of these GTC, unless the Client and the Provider expressly agree otherwise. The right to compensation for bodily harm caused to the Treated Person in connection with the provision of the Service always belongs directly to the Treated Person against the Provider under Article 12 of these GTC, regardless of who the Client is under the Agreement.

6.9. For Interventions that fulfill the characteristics of providing health services within the meaning of the Health Services Act, the Provider keeps medical records about the Treated Person in the scope and manner according to this Act and Decree No. 444/2024 Coll., on Medical Records, as amended. The Provider keeps medical records in electronic form in the Documentation System. These medical records are kept separate from the Documentation under Article 2.10 of these GTC, unless the Documentation is a part thereof under Article 10.1 of these GTC. The rights of the Treated Person concerning inspection of medical records, making excerpts or copies, and designating persons authorized to familiarize themselves with their contents are governed by Section 65 et seq. of the Health Services Act.

7.1. The Provider undertakes to provide Services with professional care, through qualified personnel, in compliance with applicable hygiene and safety standards.

7.2. The Treated Person is obliged to arrive for the agreed appointment on time. In case of late arrival, the Provider is entitled to proportionally shorten the scope of the Service or cancel the appointment; in such a case, the cancellation conditions under Article 5 of these GTC apply to the Client.

7.3. The Treated Person is obliged to follow the instructions of the Clinic's personnel regarding preparation before the Intervention and subsequent care after it. Failure to follow these instructions may negatively affect the result of the Service, for which the Provider bears no responsibility.

8.1. The Client's rights arising from defective performance are governed by the relevant provisions of the Civil Code and the Consumer Protection Act.

8.2. If the Client is an entrepreneur who ordered a Service for a Treated Person distinct from the Client, the Treated Person may also exercise the rights under this article directly, in accordance with Article 6.8 of these GTC.

8.3. A defect in the provided Service is considered to be such execution of the Intervention that is contrary to what was agreed upon, or which does not correspond to professional standards for the given type of Intervention. Expected and temporary reactions described in the Informed Consent (e.g., redness, swelling, sensitivity at the application site) are not considered a defect, nor is the failure to achieve an individually expected aesthetic result if the Intervention was performed with professional care.

8.4. The Client applies the complaint without undue delay after discovering the defect, in person at the Clinic's premises, by email to [luxuryesthetic.clinic@gmail.com], or in writing to the address of the Provider's registered office, together with a description of the defect and proof of drawing the Service. The rights arising from defective performance can be claimed by the Client - consumer within the periods stipulated by law.

8.5. The Provider shall decide on the complaint and notify the Client thereof without undue delay, no later than 30 days from the date the complaint was filed, unless the parties agree on a longer period.

8.6. If the complaint is recognized as justified, the Client has, depending on the nature of the defect, in particular the right to free removal of the defect (e.g., correction of the Intervention), a reasonable discount on the Price, or, in case of a material breach of the Agreement, the right to withdraw from the Agreement and receive a refund of the Price.

8.7. For complaints about purchased Goods, a similar procedure is followed in accordance with the Civil Code; the Client is entitled to exercise rights from defective performance of the Goods within the periods stipulated by law, with the exception of perishable Goods or those with an expired use-by date.

8.8. In addition to a complaint under this article, the Treated Person has the right, for Services provided under the health care agreement regime under Article 1.5.1 of these GTC, to file a complaint about the manner and quality of the provision of health services pursuant to the procedure under Section 93 et seq. of the Health Services Act; such a complaint is handled independently of the complaint procedure under this article.

9.1. The Provider is entitled to offer supplementary Goods for sale (cosmetics, home care products) as part of the Clinic's operations, either in person at the Clinic's premises, or possibly via the website or the Reservation System.

9.2. Before concluding a purchase agreement for Goods, the Provider provides the Client - consumer in a comprehensible manner with at least the following information, unless already apparent from the nature of the matter: (a) the main characteristics of the Goods, to the extent corresponding to the communication medium used and the nature of the Goods; (b) the identification and contact details of the Provider under Article 1 of these GTC; (c) the total price of the Goods including VAT, or costs for transport, delivery, or postage, if the Goods are shipped; (d) the method of payment and the method of delivery or handover of the Goods; (e) data on rights arising from defective performance and any guarantee beyond the scope of the law, as well as the conditions for exercising these rights; and (f) information about the possibility of out-of-court settlement of consumer disputes according to Article 15 of these GTC.

9.3. If the purchase agreement for Goods is concluded by distance means (especially by an order via the website or Reservation System) or outside the Provider's business premises, the Provider shall also inform the Client - consumer before concluding the agreement about information according to Section 1820 of the Civil Code, especially concerning: (a) costs for means of distance communication; (b) conditions, time limit, and procedures for exercising the right to withdraw from the agreement according to Article 9.5 of these GTC, including a model withdrawal form (Annex No. 1 to these GTC); (c) the fact that the Client will bear the costs associated with returning the Goods in the event of withdrawal from the agreement; and (d) the duration of the agreement, if it is a contract for an indefinite period or with automatic renewal.

9.4. The provisions of these GTC on Price and payment terms shall apply mutatis mutandis to the sale of Goods; rights and obligations from the purchase agreement for Goods are governed by the relevant provisions of the Civil Code on the purchase agreement, and on rights from defective performance under Section 2158 et seq. of the Civil Code.

9.5. The right of the Client - consumer to withdraw from a contract for the purchase of Goods concluded by distance means or outside the Provider's business premises within 14 days from the date of receipt of the Goods, without stating a reason, according to Section 1829 of the Civil Code, is not affected by this article. The Client may use the model form according to Annex 1 of these GTC or one available on the Provider's website to withdraw; the withdrawal must be sent to the Provider within the period mentioned in the previous sentence. The Client bears the costs associated with returning the Goods.

9.6. The right to withdraw from the agreement under Article 9.5 does not apply to a purchase of Goods made in person at the Clinic's premises, as in such a case it is not a contract concluded by distance means nor outside the Provider's business premises. The right of withdrawal also does not apply to Goods delivered in a sealed package which, for reasons of health protection or hygiene, are not suitable for return after the Client has broken the seal, in accordance with Section 1837 (g) of the Civil Code.

9.7. When selling Goods, the Provider shall issue a proof of purchase (receipt) to the Client with the particulars according to Section 16 of the Consumer Protection Act.

9.8. The Client is entitled to exercise rights from defective performance of the Goods (complaint) following the procedure under Article 8 of these GTC, within a period of 24 months from the receipt of the Goods; for perishable Goods or those with an indicated use-by date or minimum durability, this period indicated on the packaging is decisive.

9.9. If the Provider provides a quality guarantee for the Goods beyond the statutory liability for defects, its scope, conditions, and duration will be stated in a warranty certificate handed over to the Client together with the Goods.

10.1. In connection with the provision of the Service, the Provider is entitled to take and keep visual (photographic or video) Documentation of the Treated Person's condition before the Intervention, during it, and after it, to the extent necessary for professional documentation of the course and evaluation of the Intervention's result. For Services under Article 1.5.1 of these GTC, the Documentation taken in this way forms a part of the medical records under Article 6.9 of these GTC and is processed based on Article 6 (1) (c) and (f) of the GDPR and Article 9 (2) (h) of the GDPR in conjunction with the Health Services Act; the Treated Person's consent is not required for this purpose. If the Treated Person refuses to have the Documentation taken, which is necessary for the safe performance and evaluation of the Intervention, the Provider is entitled not to perform the Intervention, as they cannot fulfill the obligation to proceed with the care of a proper professional. Documentation taken for this purpose is stored and kept in the Documentation System, is subject to confidentiality under Section 51 of the Health Services Act, and is kept separate from marketing materials.

10.2. The use of any Documentation (even that taken under Article 10.1 of these GTC) for marketing and promotional purposes (e.g., on the Provider's website or social networks, in advertising campaigns or professional presentations, even in partially anonymized form) is possible only on the basis of a separate, voluntary, free, and written explicit consent of the Treated Person within the meaning of Section 84 et seq. of the Civil Code and Article 6 (1) (a) of the GDPR, which can be withdrawn at any time without any penalty; the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal, and the Provider shall remove the Documentation from marketing channels under their control without undue delay after the withdrawal of consent. The granting of this consent must not be enforced by the Provider, nor may the provision of the Service itself be conditioned upon it; consent is granted in the document according to Article 11.1 of these GTC, by checking a separate box and by the Treated Person's separate signature; in accordance with Article 7 (2) of the GDPR, the request for consent is presented in this document clearly distinguishable from other matters and separately from these GTC as well as from the Informed Consent for the Intervention. Details are governed by the document Consent to Personal Data Processing and Information on Personal Data Processing under Article 11.1 of these GTC.

10.3. Visual Documentation taken by the Provider's employees when fulfilling their work duties is an employee work under Section 58 of the Copyright Act; economic copyright to it is exercised by the Provider. If the Documentation is taken by an external collaborator of the Provider (a doctor or specialist acting as a self-employed person), such a collaborator grants the Provider an exclusive and unlimited free license for its use for the Provider's business and marketing purposes based on a separate contractual arrangement. Neither the Client nor the Treated Person has any copyright to the taken Documentation; this does not affect the Provider's obligation to obtain the Treated Person's consent for its use under Article 10.2 of these GTC.

11.1. The processing of personal data of the Client, or of the Treated Person if distinct from the Client, including data about health conditions and Documentation, is governed by the document Consent to Personal Data Processing and Information on Personal Data Processing, which the Treated Person signs during their first visit to the Clinic and which is also available at the Clinic's premises. The processing of personal data in connection with visiting and using the Provider's website is governed by the Privacy Policy and Cookies available at www.luxuryesthetic.cz.

11.2. The processing of medical records kept according to Article 6.8 of these GTC is necessary for compliance with a legal obligation of the Provider under the Health Services Act, and the Treated Person's consent is not required for its processing; this does not affect their right of access to these records under Article 6.9 of these GTC.

11.3. By concluding the Agreement, the Client confirms that they have familiarized themselves with the information on personal data processing under Article 11.1 of these GTC; this does not affect the Provider's obligation to request separate consent from the Treated Person where required by legal regulations, especially for the marketing use of Documentation and for processing health data for Services under Article 1.5.2 of these GTC.

11.4. The Provider processes the personal data of the Client and the Treated Person, including medical records, health questionnaires, Informed Consents, and Documentation, in the Documentation System; its operator is a processor of the Provider according to Article 28 of the GDPR and is bound by a duty of confidentiality. Access to data in the Documentation System is granted only to persons who need it to perform their activities, accesses are recorded, and data is not transferred outside the European Union or the European Economic Area. Details are governed by the document according to Article 11.1 of these GTC.

12.1. The Provider is liable to the Client for damage caused by a breach of their obligations in providing the Service to the extent stipulated by legal regulations.

12.2. The Provider is not liable for damage or failure to achieve the expected result if it was caused by: (a) untrue or incomplete information about the health condition provided by the Treated Person, (b) failure of the Treated Person to comply with instructions for preparation for the Intervention or subsequent care, or (c) an individual reaction of the Treated Person's organism that could not have been foreseen even with the exercise of professional care.

12.3. If the Client is an entrepreneur (outside the consumer protection regime), the total amount of any compensation for damage caused by the Provider is limited to the Price of the actual Service provided, unless it involves harm to the natural rights of an individual (especially bodily harm), where the Provider's liability cannot be limited or excluded. Towards a Client - consumer, compensation for damage is not limited and is governed by general legal regulations.

12.4. If the Client is an entrepreneur who ordered a Service for a Treated Person distinct from the Client, the right to compensation for bodily harm caused to the Treated Person in connection with the provision of the Service always belongs directly to the Treated Person against the Provider, and this regardless of who is the Client under the Agreement and who ordered and paid for the Service; this does not affect the Client's right to assert other claims under the Agreement against the Provider (e.g., from defective performance under Article 8 of these GTC) in accordance with Article 6.8 of these GTC.

12.5. In relation to Services under Article 1.5.1 of these GTC, the Provider holds liability insurance for damage caused in connection with the provision of health services pursuant to Section 45 (2) (m) of the Health Services Act, to an extent corresponding to the scope of Services provided by them, for the entire duration of their provision.

13.1. Neither party shall be liable for delay or failure to perform an obligation caused by circumstances excluding liability (force majeure), in particular natural disaster, epidemic, or decision of a public authority. The party prevented from performing due to force majeure is obliged to inform the other party of this fact without undue delay.

14.1. The contracting parties may deliver notices to each other via email, SMS, the Reservation System, or to the addresses specified in Article 1 of these GTC and in the Service reservation. A written document sent by email or SMS is considered delivered at the moment it reaches the sphere of disposition of the addressee, but no later than the next business day following sending to the last known address of the other party.

14.2. The Client is obliged to notify the Provider of any change in their contact details provided in the reservation without undue delay.

15.1. Pursuant to Section 20e of the Consumer Protection Act, the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the Agreement. The Client - consumer is entitled to contact the Czech Trade Inspection Authority for the purpose of out-of-court dispute resolution. The proceedings are conducted in the Czech language and are free of charge for the consumer.

16.1. The Provider is entitled to unilaterally amend these GTC; the current version is always published on the Provider's website and at the Clinic's premises. The version of the GTC effective on the date the Service is ordered shall be decisive for a specific contractual relationship.

16.2. Relations not regulated by these GTC shall be governed by the legal order of the Czech Republic, in particular the Civil Code, the Consumer Protection Act, and the Health Services Act.

16.3. If any provision of these GTC is or becomes invalid or ineffective, this shall not affect the remaining provisions, which shall remain valid and effective.

16.4. These GTC enter into force and effect on August 1, 2026.

(fill in this form and send it back only if you wish to withdraw from a purchase agreement for Goods concluded at a distance or outside the Provider's business premises)
Addressee: LUXURY ESTHETIC CLINIC s.r.o., ID No.: 235 24 863, with its registered office at Revoluční 1082/8, Nové Město, 110 00 Prague 1, email: [luxuryesthetic.clinic@gmail.com].
I/We () hereby give notice that I/We () withdraw from the agreement for the purchase of the following Goods: ………………………………………………………………….
Order date ()/Receipt date (): ………………………………
Name and surname of the consumer/consumers: ………………………………
Address of the consumer/consumers: ………………………………
Bank account number for refunding the purchase price: ………………………………
Signature of the consumer/consumers (only if this form is submitted on paper): ………………………………
Date: ………………………………
(*) Delete as applicable or complete data.